Pin Up Support: quick resolution of any questions!
Pin Up support service is committed to promptly and fairly resolve customer questions and clarify situations that arise while playing or using the site. Do not be afraid to ask the employees of the call center. They will try to give a comprehensive answer to your question as quickly as possible, taking into account the User Agreement, gambling rules and club policy.
Working hours and contact details
The club’s support team is available 24/7. Thus, you can ask a question or solve a problem as soon as possible.
Contacts:
- E-mail -support@pin-up.support for customer inquiries and affiliates@pin-up.partners for partners;
- Telegram – @pinupregmanager;
- Phone – +35722008792;
- Scype – Pin-Up Manager for partners.
To start a live dialog use the online chat widget located at the bottom right corner of every page on the site.
How do I contact Support?
Contact with Support can be made in the following ways:
- via online chat;
- by writing to the club’s e-mail support@pin-up.support;
- through messengers, for example, Telegram.
The fastest option for communication with operators is to use online chat. The response time of employees, as a rule, does not exceed 5 minutes. E-mails will be answered within 48 hours.
Complaints related to the balance display, prize money and withdrawal of funds must be made within 30 days from the end of the event. Requests submitted later will be considered at the discretion of the Administration.
FAQ (Frequently Asked Questions)
General
1. From what age can I play Pin Up for money?
From the age of 18.
2. How many accounts can I open?
Only 1 account can be opened.
3. How do I download the mobile application on Android?
Go from your phone to the mobile version of the website, open the menu (three horizontal lines) and click “Install on Android”. Wait for the download and open the file. Make sure your device’s system setting allows you to download software from unknown sources.
4. What is the fastest way to contact Support?
A message widget will appear at the bottom of the screen. Click on it and select the “Online Chat” method of contact.
5. Where to activate bonuses?
You can activate gifts during registration and on the “Bonuses” tab of your personal account.
6. Do I need to wager bonuses?
Yes. Wagering is done according to the wager within a specified period of time – see the terms and conditions of the bonus.
7. Can I set up two-factor authentication for logging in?
Yes. Use “Settings” of the Personal Area.
8. Does Pin Up have an international license?
Yes. The casino has received authorization documentation from Curacao EGaming.
Registration and Login
1. How do I register an account?
Click the red “Register” button and fill out the form.
2. How to log in to the account?
Activate the “Login” button, provide Login (phone number or e-mail address) and Password.
3. What to do if you forgot your password?
Restore it by following the instructions after pressing the phrase “Forgot Password?”.
4. Can I change my account currency in the future?
No. The account currency cannot be changed.
5. When do I need to verify my account?
Verification of the account is mandatory before the first withdrawal of prize money. You can deposit and play for money without verification.
6. Where can I find out my account status?
Go to the “Profile” tab and pay attention to the “Account Status” field.
7. How do I verify my account?
Attach a scan of your identity document in your Personal Area. Before doing so, make sure that you have filled out your Profile completely.
Account replenishment
1. What is the minimum deposit amount?
10 USD.
2. How to deposit to my account?
Go to the “Cashier” section and click “Deposit”. Select the deposit method, specify the amount of deposit and payment details. Confirm your actions.
Withdrawal of prize money
1. What is the minimum cashout size?
15 USD.
2. Are there any mandatory conditions for prize money withdrawal?
You can withdraw funds only from your main account. Your account must be verified and the method used for depositing must be selected as the withdrawal method.
3. Do I have to pay a transaction fee?
The Pin Up service does not charge a commission for deposit and withdrawal of prizes, although commissions of the payment systems used for transactions are possible.
4. How fast is the prize money withdrawal?
Within 15 minutes, but not more than 3 days.
5. Where can I get information about my transactions?
Go to the client lobby and click on the “Transaction History” button.
Betting on sports
1. How to bet on sports?
Go to the “Betting on Sports” section, select a match and click on the odds of the expected outcome. Go to the coupon, which is located in the upper right corner. Customize it and click on “Place a bet”.
2. What are Freebets?
Freebets are bets at the casino’s expense. Very often they need to be wagered.
Casino games
1. How to bet in slots?
Search for the desired game and click “Play”. Make the settings of the emulator and activate the “Spin”, “Start”, “Bet” button. Wait for the results. In the case of a win, the money will immediately go to the main account.
2. Is there a “demo” mode?
Yes. It is present in all slots, virtual sports simulators and quick games. In LIVE casinos and TV shows, the game is played exclusively for money.
3. Where can I find out about active tournaments?
Go to the “Tournaments” tab and you will see a list of active championships.